FAQs

Frequently Asked Questions

 

SHIPPING

Do you ship internationally?

Unfortunately not at the moment we are working on being able to. 

Why do items take 3- 5 to Process days ?

Jeanie's Satins is a small independent business, we do not have a factory overseas or a big warehouse full of stock. Our items are made to order especially for you with love and care. We do not have a warehouse full of items sitting on the shelf. Each item is made after the order is placed. We take pride in creating each individual item just for the customer who ordered it.

ORDERS

The tracking says my order was delivered but i have not received it?

We are not responsible once your order has been handed over to Royal mail. If your order has not been received we suggest you contact Royal Mail.We will do our very best to assist you but we will not be able to resend or refund anything until an investigation has been completed by the delivery company which can take between 2 weeks to a month. 

For more details: https://personal.help.royalmail.com/app/answers/detail/a_id/317/

My order has not arrived yet what should i do?

Please give time for your orders to process.You will receive a update when your order has been sent out. Also check tracking numbers if you have one.

My order Arrived Damaged/Faulty.

We do our best to make sure your packages are packed securely. If you do have a Damaged/Faulty item please take pictures of the items how it came. Note customers need to contact us within the first 5 days of receiving your items so we can address the issues. please email us at:
enquires@jeaniessatins.com 
Can i change the products in my order or delivery address?

If you want to make changes to your order please email us at enquires@jeaniessatins.com and we will do our best to accommodate your changes.

 

PRODUCTS

What is Satin?

Satin refers to the weave, not the textile. Most Satin fabric has smooth and shiny finish that can be seen anywhere. This makes it ideal for out hair because our hair can glide over the fabric whereas when we use cotton our hair can get entwined in the fabric causing snagging and pulling.

How often should I wash my satin items?

We recommend once a week to wash your satin items this helps to keep them free from product and less excess oils help healthy hair and skincare.

How should I wash my satin items?

Wash before use.
Our items can be cared for by hand wash or washed in the machine on a cool setting (Preferably on there own) and then air dry.
Also using a laundry bag to put them in will prevent snagging from other items and washing machine. 
Failure to properly follow washing and handling can ruin the products. So customers hold full responsibility for damaged incurred during use, washing or other handling.
There is thread coming out of my product

As all our products are handmade we strive to have high quality control, however small pieces of thread may bet left behind. The best way to get rid of them is to NOT pull them but to trim them as close to the end as possible. 

The colour is running/transferring onto my sheets.

Please be aware that some darker colours may run/transfer onto other fabrics due oils or sweating. Although we strive to find fabrics that don't transfer this is not always possible. The best way to help prevent this happening is to follow the care instructions given on the care card received in your order, wash before use and try and avoid the excessive us of oils.